ANDREA PHILLIPS INTERIORS
Frequently Asked Questions
CAN I SHOP ON MY OWN? You have hired me to design and complete a vision for your space and I ask that you do not select or purchase items because that selection may not be a good fit for the design, space, or budget. You will receive a detailed specification for items to be purchased directly.
WHAT ADDITIONAL COSTS CAN I EXPECT? I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.
DO YOU WORK WITH CONTRACTORS? I can work with the contractors hired by the client or bring in a preferred contractor, if available. I love working with other design professionals to create your custom space and can provide recommendations when necessary. Andrea Phillips Interiors is not obligated to provide contractor services; so independent engineers, architects, electricians, plumbers, and other contractors hired by the client may be an integral part of the process.
HOW LONG DO PROJECTS NORMALLY LAST? This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, supply chain issues, factory errors, and other unpredictable influences, that are out of my control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.
HOW DO I PLACE AN ORDER? Once you receive a Proposal you have 3 days to either accept or decline. For acceptance, a signed copy of the proposal or approval on items along with full payment is required to place an order. No item will be ordered by Designer until Designer receives an approved proposal and full payment.
CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED? Most often orders cannot be canceled or refunded. In the event that a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on canceled orders. Custom orders are non-refundable.
WHEN ARE PAYMENTS DUE? Proposals are due with payment within 3 days. Hourly charges will be invoiced to Client incrementally and are payable by Client upon receipt of invoice. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid.
WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE TO THE SCOPE? Increasing the scope of the project is not a problem, but may be subject to my availability.
WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring these to my attention immediately and we will discuss your concerns and, if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.
WHAT ABOUT BUDGET? We can work within your budget, whether you are looking for a completely custom masterpiece or more along the lines of Pottery Barn or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met.
WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & A PROPOSAL? A Specification is a document where I provide the details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf. Proposals are payable to Andrea Phillips.